BETIKA RESPONSIBLE GAMING POLICY

1. INTRODUCTION

   
   

   As Betika we are committed to responsible gambling and take our customers and our social responsibility very seriously. Our products are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service. We want you to enjoy our products safely and responsibly.

   We believe in a firm but fair approach to responsible gambling. That is why to assist you, we offer a range of advice and options to help you manage your gaming and ensure that everyone who enjoys our service can do so in as safe a way as possible.

   Responsible gaming is a serious matter and if you feel like gambling is becoming a problem, help is readily accessible. Our customer service staff are available to listen and to support you in keeping control and providing you with the necessary tools in that regard. Please reach out tosupport.gh@betika.com

   
   

2. RESPONSIBLE GAMBLING TIPS

   
   

   We believe that gambling should always be an enjoyable leisure activity. Remembering these simple tips can help make sure your gambling does not become a problem.

   1. Gambling should be entertaining and not seen as a way of making money.

   2. Bet sensibly and never chase losses.

   3. Only gamble what you can afford to lose.

   4. Monitor the amount of time you spend playing.

   5. Balance gambling with other activities. If gambling is your only form of entertainment, think about whether you are still having fun.

   6. Take regular breaks from gambling. Gambling continuously will cause you to lose track of time and perspective.

   7. Do not gamble when under the influence of alcohol or any substance/circumstance that may impair your judgment or when you are upset or depressed.

   8. Think about how much money you spend gambling. You can track your activity in your bet history.

3. UNDERSTANDING YOUR LEVEL OF PLAY

Curious about your playing style and want to get an idea of how positive your play is? A quick and easy Responsible Gaming Quiz to help you figure out where you are at with your playing can be found at:

https://www.psycom.net/gambling-addiction-test Recognising A Problem

Below are some common signs and symptoms of compulsive gambling, which may guide your understanding of the problem:

• Gambling to calm nerves, forget worries, or reduce depression;

• Losing interest in other things;

• Talking about, thinking about, or planning to gamble and not doing other activities;

• Lying about gambling habits;

• Gambling alone or gambling more often;

• Getting into arguments about gambling;

• Going without basic needs in order to gamble;

• Needing to gamble more and more money in order to get the desired effect;

• Experiencing health problems related to gambling like lethargy, headaches, anxiety, and depression; or

• Having financial problems caused by gambling.

  
  

  Self-test

  Based on the signs and symptoms above, ask yourself the following questions:

  • Do you feel guilty about the amount of money you spend gambling?

  • Do you need to gamble with larger amounts of money to get the same feeling of excitement?

  • Do you find it difficult to stop gambling after a loss?

  • Does your gambling cause any financial problems for you or your household?

  • Does gambling negatively affect your personal relationships, your job or studies?

  • Does your gambling cause you any health problems, including stress or anxiety?

  • Do you become restless if you are not gambling?

  • Do you feel that you might have a gambling problem? Did you answer 'yes' to any of the questions?

If so, we recommend that you speak to a counsellor and utilize any of the self-exclusion options available below.

1. SELF-EXCLUSION

   
   

   For a few customers gambling might become a serious problem. We offer a self-exclusion option that can be easily implemented by a customer's request.

   To self-exclude from accessing our products, follow the steps below:

   1. Please contact Customer Services via email: support.gh@betika.com and give clear written instructions of the self-exclusion measure and the period of exclusion you would like implemented on your account. We offer the following period(s) of exclusion:

      • 7 days, 1 month, 3 months, 6 months, 1 year, 2 years, 5 years, and permanent exclusion

        
        

   2. Ensure that in your written request you have provided proof that the mobile number, which is a unique identifier for your account, is registered in your name by the mobile services operator. We retain the right to request you for any such due diligence documents for the purposes of ascertaining proof of account ownership.

   3. Where the above information and documentation has been received by us, then your account may be suspended within a period of 12 hours;

   4. Once you send a request for self-exclusion we will endeavor to suspend your account as quickly as possible however any bets placed prior to the suspension of your account shall continue to be in place and any winnings will be credited into your account as soon as the event is settled.

   5. Once self-excluded, you will not be allowed to register a new account. Where a new account belonging to a self-excluded customer is detected, it will be suspended and closed immediately. Any winning bets in the new account after existing account is self-excluded shall be voided and shall be considered a Prohibited Act under our General Terms and Conditions.

   6. Betika reserves the right to exclude a customer for a longer period at our discretion. This may include instances where Betika is informed by legitimate sources or the requesting customer has cited addiction issues (e.g. regulators or other authorities, authorized professional organizations, authorized medical professional etc.) that may warrant extension of a customer’s self-exclusion period.

      
      

2. RE- ACTIVATION OF ACCOUNTS

   
   

   To re-activate your account, you MUST contactsupport.gh@betika.com by email after the self-exclusion period has expired in order to re-gain access to the account and be able to place bets. Any other requests (other than by email) will not be considered.

3. Do not leave the "Save Password" option enabled.

4. Use child protection software.

5. Create separate computer profiles for your children.

6. If you know a registered user below the lawful age, please contact Customer Services atsupport.gh@betika.com

Betika endeavours to make a customer’s experience with us an enjoyable one. However, there may be occasions where a customer feels dissatisfied with the quality of our product/s or our customer service. A customer may raise a complaint by sending an e-mail to our Customer Service at:support.gh@betika.com

We will endeavor to handle complaints as soon as practicable. We request our clients to be patient with our internal processes owing to the number of requests we receive on a daily basis, system upgrades, changes requested by the regulator and new instructions from the customer.

A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the customer’s identity and gives all relevant details giving rise to the complaint.