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This Privacy Policy describes Our policies on collection, use, and disclosure of personal information and data collected from users of the Betika website and all variants thereof, including Our mobile app (hereinafter referred to as Our “Channels”).
At Betika, We are committed to protecting and respecting Your privacy and maintaining the confidence and trust of Our customers and users of Our Channels. We only collect and use information in ways that are useful to You and in a manner consistent with Your rights and Our obligations under Data Protection Laws and any other Applicable Laws.
This Policy explains how and why Your personal information is collected through the use of Our Channels and how such information is kept secure. Unless otherwise defined, the terms used in this Privacy Policy have the same meanings as in Our General Terms and Conditions, and should be read and applied together with the General Terms and Conditions accessible at www.betika.com.
Please read this Privacy Policy carefully and ensure that You understand it. Your acceptance of Our Privacy Policy is deemed to occur upon Your first use of any of Our Channels. If You do not accept and agree with the terms of this Privacy Policy, You must stop using Our Channels immediately.
This Privacy Policy applies only to Your use of Our Channels. It does not extend to any websites that are linked to Our Channels (whether We provide those links or whether they are shared by other users). We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Please review the privacy policies of third-party websites before providing any data to them.
We collect Your personally identifiable information when You interact with Us or use Our services. Some data may be collected automatically upon first use of Our Channels or upon voluntarily submission by You in any of the following ways (this list is not exhaustive):
Visit, access or use any of Betika’s services, events, business premises and Our Channels.
Subscribing or registering to Our services and products, including but not limited to; betting and gaming services offered at www.betika.com, promotional offers, tournaments, competitions etc.
Participating in any of Betika’s platforms, for example; discussion boards on Our site or social media platforms, entering a promotion or survey organized by Us, reporting a problem with Our mobile app, site, service or product or asking for more information on a service or product.
When You interact with Us as a supplier, agent, merchant or dealer of Betika services.
We may also collect Your information from third party sources, including but not limited to fraud prevention agencies and marketing agencies. The collection of data from third parties shall be notified to You beforehand or as soon as practicable after the collection of the data.
The information We collect and store about You when You interact with Us, as described above may include, but is not limited to, the following:
Information about Your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our App, system and network (including date and time); services or products You viewed or searched for or requested; page response times, download errors, length of visits to certain pages, page interaction information and any phone number used to request a service or call our customer service number;
We recognize the trust and confidence Our customers and users of Our Channels place in Us as a service provider. In return, Betika is transparent about why We collect Your information. We may use Your information for the following purposes (this list is not exhaustive):
To carry out Our obligations arising from any agreements entered into between You and Betika and to provide You with the information, products and services that You request or agree to receive from Us;
Marketing activities to notify You about changes to Our services and products, keeping You informed about new products and services unless You opt out of receiving marketing messages;
To comply with any legal or regulatory requirement;
Understanding Your use of Our services to ensure that content from Our Channels is presented in the most effective manner for you and for your computer, your mobile phone or other device You use to access our Channels;
To contact You and to respond to any of your queries;
To administer Our Channels and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve Our Channels;
To allow you to participate in interactive features of Our services and products, when You choose to do so;
In business practices like quality control and training;
To measure or understand the effectiveness of advertising We serve to You and others, and to deliver (with Your consent) relevant advertising to You;
Providing aggregated data (this data is anonymized) to third parties for research and scientific purpose; and
The information We collect from third parties enables Us to offer You the services under any agreement entered into with Betika.
In compliance with the relevant local and international data protection laws, We will only process Your information in accordance with any of the lawful basis provided for under these laws which include:
The performance of an agreement with You;
Betika’s legitimate business interests;
Compliance with any mandatory legal obligations;
Your consent;
Your vital interest; and
Public interest.
We will only retain Your personal data for as long as reasonably necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements or any obligations to You under an agreement with Betika. We may retain Your personal data for a longer period in the event of a complaint or if We reasonably believe there is a prospect of litigation in respect of Our relationship with You.
To determine the appropriate retention period for personal data, We consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of Your personal data, the purposes for which We process Your personal data and whether We can achieve those purposes through other means, the need to comply with Our internal policy and the applicable legal, regulatory, tax, accounting or other requirements.
Anonymized information that can no longer be associated with You may be held indefinitely.
Any disclosure of Your information shall be in accordance with Data Protection Laws and any Applicable Laws.
We may disclose Your information to:
law-enforcement agencies, regulatory authorities, courts or other statutory authorities in response to a demand issued with the appropriate lawful mandate and where the form and scope of the demand is compliant with the law.
Our subsidiaries, associates, partners, merchants or agents who are involved in delivering Betika products and services You subscribe to or use;
fraud prevention and Anti money laundering agencies;
publicly available and/or restricted government databases to verify Your identity information in order to comply with regulatory requirements;
survey agencies that conduct surveys on behalf of Betika; and
any other person that We deem legitimately necessary to share the data with.
We will get Your express consent before We share Your personal data with any third party for direct marketing purposes.
You may be required to opt in or give any other form of explicit consent before receiving marketing messages from Us.
You can ask Us to stop sending You marketing messages at any time by writing to Us or checking or unchecking relevant boxes to adjust Your marketing preferences or by following the opt out links on any marketing message sent to You or by contacting Us through the provided contacts.
Where You opt out of receiving these marketing messages, this will not apply to personal data provided to Us as a result of a product, service already taken up, product or service experience or other transactions.
Cookies are files with small amount of data that are commonly used as an anonymous unique identifier. These are sent to Your browser from Our Channels that You visit and are stored on Your phone/computer. All cookies used by and on Our Channels are used in accordance with Data Protection Laws. We use cookies for the following purposes:
to identify the user’s preferred language, so it can be automatically selected when the user returns to
Our Channels;
to ensure that bets placed by the customer are associated with the customer's bet slip and account;
to ensure that the customer receives any bonuses for which they are eligible,
for analysis of Our Channels’ traffic, so as to allow us to make suitable improvements; and
to facilitate and improve Your general experience on our Channels.
You have the option to either accept or refuse these cookies, and know when a cookie is being sent to Your phone/computer. If You choose to refuse Our cookies, You may not be able to use some features of Our Channels.
To access, correct or update Your information, send an email to support.gh@betika.com.
Betika has appropriate measures in place to help ensure that Our users’ Data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, cyber-crime and accidental loss. Although we make reasonable efforts as a service provider to protect Your Personal Information from loss, misuse, or alteration by third parties, You should be aware that there is always some risk involved in transmitting information over the internet. Betika shall take reasonable and appropriate technical and organizational measures against the unauthorized or unlawful deliberate interference to Customers’ personal data, and endeavor to notify the user of any security compromise, as soon as reasonable practicable.
Our Channels do not address users under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18 and reserve the right to verify any personal information received. If You are aware that a user under the age of 18 has shared any information via Our Channels, please contact Us at support.gh@betika.com and We shall take steps to remove that information from Our servers.
From time to time we may need to transfer Your personal information outside Ghana.
Where we send Your information outside Ghana, we will make sure that Your information is properly protected in accordance with the applicable Data Protection Laws and data protection legislation of the foreign jurisdiction (for example the European Union General Data Protection Regulations (EUGDPR) for information transferred to Europe).
We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.
In the event that any of Your data is to be transferred in such a manner, You will be informed of such changes via Our Channels. Should you object to a transfer of your data in such a manner, kindly inform us by written communication via support.gh@betika.com.
Subject to legal and contractual exceptions, You have rights under Data Protection Laws in relation to Your personal data. These are listed below:
Right to be informed that We are collecting personal data about You;
Right to access personal data that We hold about You and request for information about how We process it;
Right to request that We correct Your personal data where it is inaccurate or incomplete;
Right to request that We erase Your personal data noting that we may continue to retain Your information if obligated by the law or entitled to do so;
Right to object and withdraw Your consent to processing of Your personal data. We may continue to process if We have a legitimate or legal reason to do so;
Right to request restricted processing of Your personal data noting that We may be entitled or legally obligated to continue processing Your data and refuse Your request; and
Right to request transfer of Your personal data in an electronic format.
If You wish to exercise any of the rights set out above, please contact us on support.gh@betika.com.
We may need to request specific information from You to help us confirm Your identity and ensure Your right to access Your personal data (or to exercise any of Your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact You to ask You for further information in relation to Your request to speed up our response.
We try to respond to all legitimate requests within reasonable time. Occasionally it could take us longer if Your request is particularly complex or You have made a number of requests. In this case, we will notify You and keep You updated.
Data security is vital to our business and to protect Your data, We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Channels. Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that You are advised to take suitable precautions when transmitting to Us data via the internet. You can help maintain the security of Your personal information by:
Not sharing Your phone number, ID number, account password or betting patterns (such as amounts and time) with anyone;
Changing Your account password regularly;
Remembering to sign off after visiting Our Channels;
Helping Betika maintain accurate and updated records by letting Betika know when changes occur in Your situation so Betika can update its records accordingly;
Not sending any confidential information via non-encrypted e-mail; and
Not supplying Your personal information to any site You do not know or trust.
We are committed to addressing any queries You may have about the use of Your personal information in a timely and effective manner. Kindly address any queries or complaints to support.gh@betika.com. Where You are dissatisfied with Our handling of Your data, You have the right to lodge a complaint with the Data Protection Commission of Ghana.
Betika shall have the right to terminate any agreement with You for failure to comply with the provisions of this Privacy Policy and its General Terms and Conditions and reject any application for information contrary to this Privacy Policy.
Unless stated otherwise, our current Privacy Policy applies to all information that We have about You and Your account. We stand behind the promises We make, however, and will never materially change Our policies and practices to make them less protective of user information collected in the past without the consent of affected Customers. We may review this Policy as is necessary from time to time, or as may be required by law. Any changes would immediately be posted on Our Channels and may be accessed on Our website (www.betika.com.).
We recommend that You check Our Channels frequently to see recent changes.